The cable company has admitted to losing data in the face of a data breach at its California network, but that failure may have been more of a result of bad coding than malicious hackers.
The data breach occurred at the end of last year, but Comcast has since blamed the failure on a data security flaw in its software, not a cyberattack.
In a blog post published on Wednesday, Comcast said the issue was discovered at the start of January and resolved in the end-of-month update to its security software.
The company said it fixed the problem in a second patch, which is expected to be released this week.
But the timing of the incident and the fact that Comcast has admitted its failures raises a host of new questions.
For one thing, why didn’t Comcast have a backup plan in place to prevent the data loss?
That seems obvious enough: data breaches are not always the result of poor coding.
But Comcast has also said that the failure occurred at a time when it was not yet confident that its software was secure.
Comcast is also blaming a technical bug, rather than a malicious actor, for the breach, saying that hackers “failed to adequately secure the system from malware attack, a common method of cyberattacks that could have compromised the network.”
“We have taken steps to prevent further data loss,” the company said in a statement.
“We continue to work closely with our customers to ensure that they are protected from future data loss.”
But this is not the first time that Comcast’s cable network has been compromised.
In 2013, a hacker stole customer data, including credit card numbers and other sensitive information.
Comcast said that hackers accessed the company’s network by gaining access to a customer’s router and used the information to send phishing emails.
The hacker also gained access to the customer’s Internet Protocol address books.
Comcast also had a data leak last year.
The breach was discovered because Comcast’s network software was configured incorrectly, and hackers accessed customer data through that setup.
The cybersecurity company Symantec said that Comcast “failed in its duty to safeguard the integrity of its network against network intrusion and malicious actors.”